HAVIT is committed to supporting our global business partners and distributors with reliable after-sales protection. This Warranty Policy describes the coverage, duration, and procedures for warranty service, primarily for authorized distributors, agents, and wholesale partners.
- This warranty applies exclusively to HAVIT’s authorized business partners (including distributors, agents, and wholesalers) who purchase products directly from HAVIT or through official channels.
- Warranty Period: One-year limited warranty against manufacturing defects, starting from the date of invoice, unless otherwise specified in your partnership agreement.
- Covered: Manufacturing defects under normal use and service, as described in product documentation.
- Not Covered: Damage caused by misuse, accidents, unauthorized modification, improper storage or handling, natural disasters, daily wear and tear, or operation not in accordance with user instructions.
- OEM/ODM Projects: Warranty terms will follow the individual agreement signed for each project.
HAVITSMART is a B2B platform serving business partnerships, wholesale distribution, and strategic partners. If you purchased HAVIT products from retailers, e-commerce platforms, or local distributors, please contact your original purchase channel for warranty and after-sales support.
HAVIT does not provide direct warranty or after-sales service to individual consumers.
- Step 1: Contact your HAVIT sales representative with the following details: product name/model, serial or batch number, invoice copy, and description of the issue.
- Step 2: Our team will review your case and provide instructions for return, replacement, or repair as applicable.
- Step 3: Warranty service will be processed according to the agreement and our standard procedures.
Q: I am an individual customer. How do I get warranty or after-sales service?
A: Please contact your original retailer, e-commerce platform, or local distributor. HAVIT does not provide direct support to individual consumers.
Q: How long is the warranty period?
A: For business partners, the standard warranty period is one year from the invoice date, unless otherwise agreed.
Q: What is covered under the warranty?
A: Only manufacturing defects. Damage from improper use, accidents, unauthorized repairs, or normal wear and tear is not covered.
Q: I purchased from an online store. Can I get support from HAVIT directly?
A: Not suggested, please contact the store or platform where you purchased your product.
HAVIT reserves the right to interpret and modify this Warranty Policy at any time. The latest version will be published on this page. For further inquiries, please contact your HAVIT sales representative.
Europe/Africa/Asia: Cindy Yu (Sales Director) Email: havit01@havit.com.cn Phone: 020-66820253
North America/South America/Asia: Suki Zheng (Sales Director) Email: havit03@havit.com.cn
China Headquarters: GUANGZHOU HAVIT TECHNOLOGY CO., LTD Address: Room 1307 Poly World Trade Center, Block C, Unit 2, NO1000 Xingang Dong Road, Haizhu District, Guangzhou, Guangdong Province Phone: +86 020 6620298 Email: contact@havit.com.cn